Store Manager (H&M Ukraine)

full time
Posted 2 months ago
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Our client – well-known fashion retailer H&M Hennes & Mauritz AB is opening its first outlet in Kyiv/Ukraine and is looking for an experienced Store Manager

What you do?

Working at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style. You support, lead and manage your team to deliver the best shopping experience to make us the No. 1 fashion destination. You actively drive sales and maximise the profitability of your store in line with the H&M brand and Values. Meeting the expectations of customers and colleagues at all times, as well as following H&M procedures and standards, are a given for you.

Your responsibilities

Customer service

  • Ensure that the level for direct and indirect customer service in the store is in line with H&M standards
  • Keep up-to-date with competitor information; ensuring that H&M stays at the forefront of market


  • Ensure that store operations procedures are followed
  • Ensure optimal allocation takes place in all departments in the store
  • Ensure the visual level of the store is constantly high with commercial garment presentation in windows and in store
  • Ensure all sales campaigns and sales activities in the store are implemented according to H&M standards

Sales strategy 

  • Ensure that the store can compete effectively in the local market
  • Follow up, evaluate and give feedback on sales KPIs to the Area team
  • Initiate changes to improve the business together with the Area team

Recruitment, training & development

  • Execute the store’s recruitment process of the store and ensure it is on track
  • Execute staff assessment, training & development and ensure it is on track
  • Ensure succession planning is carried out within the store management team
  • Execute performance reviews and follow-ups and ensure they are on track

Communication & legal requirements

  • Keep department team updated on business performance, new initiatives and other relevant issues
  • Assess and ensure professional and personal needs of colleagues in store are met and initiate action accordingly
  • Keep up-to-date with products and sales activities
  • Set store budgets and goals; facilitate them and follow them up
  • Interpret results and trends to facilitate sales and ensure resource planning is carried out accordingly
  • Improve profit and loss together with the store team and Area team
  • Follow up, evaluate and give feedback on store results to the Area team


  • Ensure employee and customer safety
  • Handle health & safety, legal and security issues
  • Prevent loss

Core competencies


  • Being open minded
  • Communicating clearly
  • Enjoying teamwork
  • Being flexible


  • Working towards goals
  • Trying new things
  • Improving efficiency
  • Developing yourself


  • Focusing on customer value
  • Taking responsible decisions
  • Seeking opportunities
  • Seeing the bigger picture

Fluent English is a must for this vacancy!

If interested, please kindly send your confidential CV with salary indication to:

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Job Features

Job CategoryRetail

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